Frequently Asked Questions
Everything you need to know about your next favorite instrument.
What is the difference between Sterling by Music Man and Ernie Ball Music Man?
Sterling by Music Man is the more accessible line of Ernie Ball Music Man instruments, featuring iconic designs like the StingRay and Majesty, built to high standards in our international facilities with final inspection in the USA.
How long does shipping take for a new guitar or bass?
Most orders are processed within 2-3 business days. Once shipped, standard delivery typically takes 5-7 business days depending on your location.
What is your return policy for instruments?
We offer a 30-day return policy on all instruments. The item must be in its original condition and packaging. Please note that a restocking fee may apply if the instrument shows signs of wear.
Do Sterling by Music Man instruments come with a warranty?
Yes, all new instruments come with a one-year limited warranty covering defects in materials and workmanship from the date of purchase.
How should I maintain and clean my instrument?
We recommend wiping down your strings after every play and using a high-quality guitar polish for the body. For maple fretboards, use a damp cloth, and for laurel or rosewood, use lemon oil periodically to prevent drying.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through partners like Affirm to help you get the gear you need now.